28 ph Privacy Policy – How Your Personal Data Is Protected

When you register and use 28 ph, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals via GCash, Maya, or other supported local channels. We also collect technical data such as your device type, browser, IP address, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to assist with follow-up and quality assurance. We do not collect more information than is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal information such as government ID numbers unless required for identity verification under applicable Philippine regulations. All data collection is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You will always be informed of the purpose for which your data is being collected at the point of collection.

The personal information we collect is used primarily to create and manage your 28 ph account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your gaming activity data helps us personalise your experience on the platform and ensure that our casino, sports betting, and bingo offerings remain relevant to Filipino players. We may also use aggregated, anonymised data for internal analytics and platform improvement — this data cannot be used to identify you individually. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to receive promotional communications, we may contact you about relevant offers, but you can withdraw this consent at any time through your account settings. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

28 ph does not sell or share your personal data with third parties for commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and IT infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. These partners are not permitted to use your data for any purpose other than the specific service they provide to us. We may also disclose your information when required to do so by Philippine law, court order, or regulatory authority, including the National Privacy Commission. In the event that 28 ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We take reasonable steps to ensure that any third party receiving your data maintains appropriate security standards consistent with this policy. If you have concerns about how a specific third party handles your data, you are welcome to contact us at [email protected] for clarification.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 28 ph platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 28 ph account and to log out after each session, especially on shared devices. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with applicable Philippine regulations.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a longer period to comply with anti-money laundering regulations and gaming licence requirements. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request the closure of your account, we will process your request and delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may request information about how long specific categories of your data are retained by contacting us at [email protected]. We do not retain data in a form that identifies you for longer than is strictly necessary. Our retention practices are reviewed periodically to ensure they remain proportionate and compliant with the Data Privacy Act of 2012.

As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by 28 ph. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You may also request the deletion or blocking of your data where it is no longer necessary for the purpose it was collected, or where you withdraw your consent and there is no other legal basis for processing. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity. We will respond to all data subject requests within a reasonable timeframe and in accordance with our obligations under applicable law.

28 ph uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so we can continue to improve it. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand usage patterns in aggregate, and we use this information solely to enhance the player experience for Filipino users. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use 28 ph after being informed of our cookie practices, you consent to the use of cookies as described here. If you have questions about specific cookies used on the platform, please visit our FAQ page or contact support.